At Venus Cult, we take pride in offering only the highest quality beauty products. Your satisfaction is important to us, and we are here to assist you in case of any product-related issues.

✅ Return or Exchange Due to Product Issue

If your order arrives damaged, faulty, or incorrect, you have the right to request a return or exchange. In such cases, we will cover the return shipping fees and ensure the issue is resolved promptly.

To initiate a return or exchange, please contact us within 2 hours of receiving your order via instagram.

❌ Return or Exchange Not Accepted

Due to the nature of cosmetics and hygiene standards, we do not accept returns or exchanges if the products are delivered in good condition.

We kindly ask our customers to double-check product details such as shade, type, and compatibility before placing an order. Venus Cult is not responsible for incorrect selections made by the customer.